Hi! I'm a product design consultant based in Sydney, Australia (usually). I work with clients large and small to make their customers happy with delightful designs that solve real problems. I've been lucky to work with clients including Pivotal Labs, Telstra, Alibaba, Square, Service NSW, Bigcommerce and more.
Research + Design
You have an idea. I'll provide a structured (and practical) framework to validate the market, identify which users to target first, and create quick and dirty mockups to test, so you have clarity that your product will land with users.
Is it time to give your product a bit of design love, now you have a user base? I love to help with branding, design makeovers and redesigns.
For PROBLEM SOLVERS
Is there something not working quite right with your product? Is it the usability, the copy, the user flow, or is it something else? Let's find out using a focused research and design sprint.
Whether it's validating new ideas, ironing out usability issues, or identifying the next features to focus on, we'll work together to understand your users and bring the team along for the ride.
User research coaching
Would you like to start doing more user research in your team? Or perhaps you're doing it, but you'd benefit from a little structure? My specialty is working together with designers and product people to pass on user research methods, leaving the team empowered to continue doing research after the engagement is complete.
- Lean User Research: Masterclass
- Demystifying user research for non-researchers
- Where does design fit in an Agile practise?
- Better Retrospectives & Better Team Communication
Upcoming: Inclusive Design: Why including the team in research makes better products// WebCraftConf, Jamaica, July 2018
How to get honest feedback from your users // Lean Startup, Sydney, Jan 2018
Designing Team Culture: Why Good Retros Make Great Teams // Web Directions Summit, Nov 2017