2013 - 2014
I worked in-house for RØDE Microphones, an Australian designer and manufacturer of microphones.
A key element of having a good customer experience with a new microphone is being able to set up and use it quickly. To that end, I designed manuals and quick setup diagrams for many of RØDE's products.
As RØDE products are exported to 23 countries around the world, it was key that these diagrams were easily understood without the use of written language. Manuals were provided in 9 languages, but it was important to us that customers from smaller language groups were still able to use the product by looking at the diagrams.
I learned how the products worked, then I came up with step-by-step imagery to explain how to carry out the task. I drew the diagrams in Illustrator. I also laid out the multi-lingual manuals.
These projects have an interesting correlation with more traditional digital UX, as many of the same steps are involved - discovering what user goals are, finding out how users carry out tasks, streamlining the easiest way for them to get to their goals, and explaining it to them in the simplest way possible.
I also created parts guides for many microphones.